General Questions

Prior to accepting your pet for services, we require a copy of your pet's vaccination record, performed by a licensed veterinarian, showing proof of vaccination. Keep in mind, like humans, pet vaccines require boosters at set intervals. If your pet’s vaccine record was updated since your last visit, please provide a copy of the record so we can update our system. Note, we will not accept personally administered vaccinations or vaccinations on a hand written vaccine card. All vaccination records must be on official letterhead from a licensed veterinarian.

We ask that all vaccination appointments are scheduled at least seven days prior to needing services. This allows the vaccination to build immunity within your pet's system and better protect their health.

Due to the risk of contracting diseases while in a facility with other pets, we require the below vaccinations to help decrease the potential spread of disease and ensure a healthy environment for both humans and pets:

Required Up-To-Date Dog Vaccinations/Tests:

• Rabies (Required by New York State law)
• Canine Distemper (DAPP):
• Bordetella (also known as kennel cough. Required every six months or annually.)
• Spayed or Neutered

Required Up-To-Date Cat Vaccinations

• Rabies (Required by New York State law)
• Feline Distemper (FVRCP)
• Spayed or Neutered

Although not required, the below preventatives and tests are highly recommended 

• Flea/Tick Prevention (**Cats & Dogs)
• Heart worm prevention (most heart worm preventatives help decrease the risk of intestinal parasite infestations) (**Dogs)
• Canine Influenza (**Dogs)

If you are a new customer, please click below button to register for your own personalized account.  During the account creation process, you can add pets to your account and upload veterinary records.

For existing customers, please click below and log into your personalized account.  Once logged in, navigate to the top bar next to the Fort Frisbee logo and click on "Account." After clicking on "Account," click on "View Pets." From this page, you can view, edit, or add pets to your account.

Vaccination records can only be updated by trained Fort Frisbee team members. Below you will find four methods for uploading your new or updated vaccination records for staff review. Once the vaccination record for your pet has been updated, you will receive automated e-mail and SMS message from Fort Frisbee to let you know that your pet is coming due for a required test or vaccination.

Self Upload via Owner Dashboard

• Log into your owner account by clicking the button above or downloading the pet portal app for iOS or Android.
• Once logged in, select "Account" along the side bar.
• Under "Account," select "Upload File"
• Once you submit the vaccination record, we will receive an alert that we have a new document in your account. From there, we will manually review the document and update the appropriate vaccination information.

Self Upload via E-Mail

• Scan your vaccination record to your computer or smart phone.
• Attach the vaccination record to an e-mail and e-mail to fortfrisbee@shots.pet
• NOTE: If you send the vaccination record using the e-mail address attached to your pet parent account, the record will automatically attach to your account.

E-Mail directly from your Veterinarian

• Request that your veterinarian's office e-mail a copy of your pet vaccination record to fortfrisbee@shots.pet

Drop-off

• Simply walk-in and drop off a copy of your new or updated pet vaccination 

The price listed next to each boarding suite is per dog in a suite.  If you have additional dogs to board, each additional dog is 20% off the listed price as long as they are boarded together in the same suite.

Most likely! If your dogs normally live together at home, don't fight, and are spayed or neutered, we should be able to do that. Suite sizing varies so ensure you reserve a suite large enough for your pet(s). Be advised, each suite has a maximum pet limit to ensure your pet is comfortable during their stay. If more than one dog is staying together in the same suite, there is a 25% discount for each additional dog in the same suite.

If one pet is on a special diet, they will not be allowed to stay together to ensure that pet is consuming the diet required for its health.

Since all dogs are not suitable for group play, we decided not to include daycare in the cost of boarding.  This allows us to keep the basic boarding cost low for all pet parents while still allowing the pet parents of suitable dogs to purchase a daycare upgrade for their boarding stay. Please note, all dogs need temperament testing prior to being allowed into daycare. Daycare is not currently offered on the weekends.

No, we do not have any breed restrictions. Every pet will be evaluated on a individual basis.

Yes! We do not keep pet food in stock. Additionally, temporarily altering your dog's diet can cause gastrointestinal upset with symptoms ranging from diarrhea to vomiting. To reduce the chances of this, we require all pets to come with their own food.

Most consider pocket pets as a small, pocket-sized pet such as a hamster, gerbil, mouse, rat, chinchilla, guinea pig, rabbit, ferret and other small pets that can’t be left along while on vacation.

Since we require the owner to supply their own cage, the listed price is per cage. That said, we highly suggest pocket pets be caged separately if that is how they usually live. Combining caged pets to save money could lead to a negative outcome from potential cage aggression.

 Yes! Since pocket pets vary in their dietary needs, we require that you bring food specific to your pocket pet. 

All dogs are different and many dogs have very specific grooming requirements. Because of that, grooming prices are listed by breed. To price your pets grooming service, you can either call for a quote or add the service in the owner portal to receive an estimate.

Yes! Grooming has limited daily slots so ensure you book your grooming appointment early! All grooming appointments are subject to availability.

No! Dogs receiving grooming services at Fort Frisbee are not required to be spayed or neutered if they are only using the grooming service. Because of that, dogs that are not spayed or neutered will not be able to participate in any other services at Fort Frisbee.

Yes! All pets are required to be up-to-date on the Rabies vaccine for grooming appointments only. If your pet is at The Fort for other services (ie: boarding or daycare), other vaccination requirements apply. Proof of vaccination is required in order to be serviced.

We require all appointments to be cancelled at least 24 hours prior to your scheduled appointment time. Any cancellations within the 24 hour window or anyone that doesn't show up will incur a late cancellation/no-show fee of $25. Once a late cancellation/no-show fee is applied, no future appointments will be scheduled until that fee is paid.